A little trick to help him stay connected with your loved ones!
Jun14

A little trick to help him stay connected with your loved ones!

A client named Ajay visited the Aundh salon at Pune for a haircut and colour. When the colour application was done, we realized that the client was facing difficulty reading messages on his phone. He couldn’t wear his spectacles on his newly coloured hair. He had to let his hair colour dry before he could wear spectacles over them. He wanted to text his wife who was in UK and this wasn’t possible without him wearing his spectacles. But then, hairstylist Rameshwar and manager Swati played the angel. They did a little trick that would solve the problem. They wrapped a foil paper around the temple and earpiece of the glasses protecting them from the hair colour. This helped the client reconnect with his wife which made the team even more...

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We go the distance to help our clients, sometimes literally
Jun12

We go the distance to help our clients, sometimes literally

A regular client visited Thane Panch Pakdi salon for hair and skin services. She was on her way to attend a wedding ceremony. She told us that she is already late for the event. Also, her car was running low on fuel which added more fuel to her woes. So she resorted to cancel out some of her services in order to cope up with the time constraints. But then, we helped her find a way out. Enter Mr. Wasim, the Valet, and the unsung hero of the moment! He took her car to the pump for a refill. In the meantime, the client got her services done. Client was delighted and tipped Wasim for his kind...

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We can stretch our hours to  give that perfect hair straightening
Jun06

We can stretch our hours to give that perfect hair straightening

One of our esteemed clients, Riddhi visited the Aundh, Pune salon for a hair straightening service. It was already 4.30PM when she walked in. And the kind of nice long hair she has, it took us longer than usual to complete her service. This resulted into our staff extending their work hours till 11.30PM. She was happy that we could go out of the way to do her service. So out of gratitude, she arranged for the dinner for the working team members. What followed next is even more interesting. For the hair straightening to be successful, one needs a first wash within 24 hours of service. But the client had to go to Mumbai the next day to attend a wedding. Reach Enrich shuts down at10PM and she hadn’t booked an appointment for the same. But then ASM Swati stepped in and used her personal contacts to arrange for Riddhi’s first wash at Vile Parle salon, Mumbai. We could see why she had a sparkling smile when she bid us a...

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Self-appreciation for the mother and a toy for her new-born
Jun04

Self-appreciation for the mother and a toy for her new-born

Mansi Gaitonde is a regular at our Kandivali S.V. Road salon. But this visit was special; it was her first visit after pregnancy & she came with her few months old baby. Our stylist Rehman gave her the hair wash and blow dry. But we wanted to do something special to suit the occasion. We wanted to share the joy of motherhood with her. So we gave the little cute visitor a little cute toy. The client was overwhelmed and delighted with this surprise. We saw a beautiful smile on their faces. This is what we call a...

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It takes a chocolate to sweeten a goodbye
Jun02

It takes a chocolate to sweeten a goodbye

Reema Castelino is a regular visitor at Santacruz S.V. Road Salon. On her last visit, we discovered that she is moving to USA. We thought this calls for a farewell treat. So the salon team got into action and made some quick arrangements. We presented her with a ‘Thank You’ card and a chocolate to sweeten the moment. Reema wished to find Enrich Salons in USA and promised that she will visit the salon whenever she is back in...

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A tight hug is the best reward for a pleasant surprise
Jun01

A tight hug is the best reward for a pleasant surprise

Viral is a regular client at Prahlad Nagar Salon, Ahmedabad. This time she came in for a haircut. It was her marriage anniversary that day. And we were prepared to give her a surprise. We had already ordered for a cake. So after the service, the salon team showered her with wishes and requested her to cut the cake. Overwhelmed by this, she hugged Salon Manager Anshu. Rest of us also got a share of her love – in the form of a scoop full of...

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